Privacy Policy

1. Who we are

Realty Rhinos is operated by Gaurav Kumar, proprietor, trading as Realty Rhinos. We provide real estate research, project discovery and property advisory services, primarily for Gurgaon and Gurugram.

2. Information we collect

We may collect information you provide in enquiry, consultation, content-unlock and property-submission forms, including your name, phone number, email address, property interest, preferred location, budget, configuration, message and property details.

When you use the website, we may also receive the page visited, full page URL, referring page, campaign and UTM parameters, the form or button that produced the enquiry, general device category, and date and time. Administrators may provide account and authentication information when using protected management areas.

3. How we use information

• Respond to enquiries and understand your property requirements.
• Provide project information, comparisons, consultations and site-visit coordination.
• Contact you by phone, WhatsApp, SMS and email when you submit an enquiry and consent to follow-up.
• Verify property submissions before considering publication.
• Measure campaign and page performance, prevent misuse, maintain security and improve our services.
• Comply with legal obligations and resolve complaints.

4. Consent and communications

By submitting a website form, you consent to being contacted about that enquiry through phone calls, WhatsApp, SMS and email. You may withdraw consent or request that promotional follow-up stop at any time by contacting us. Service messages needed to complete an active request may still be sent.

5. Storage and sharing

Lead information is stored in our managed website database and may also be mirrored to a restricted Google Sheet used by our advisory team. We may use technology and communications providers that process data on our behalf, including website hosting, database, Google services, WhatsApp, email and error-monitoring services.

We do not sell your personal information. We may share relevant details with an authorised team member, developer, channel partner or service provider when needed to answer your request, arrange a site visit, comply with law, protect rights or complete a transaction you ask us to facilitate.

6. Third-party services

Pages may contain Google Maps, YouTube videos and links to WhatsApp or other third-party websites. These services may receive technical information and apply their own privacy practices when you load or use them. Their policies govern their processing.

7. Retention and security

We retain information only for as long as reasonably needed for the enquiry, our business records, dispute resolution, security and applicable legal requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

8. Your choices and rights

Subject to applicable law, you may ask us to confirm whether we hold your personal data, correct inaccurate information, erase information no longer required, withdraw consent, or raise a grievance. We may need to verify your identity before acting on a request and may retain records where law requires it.

9. Children

Our services are intended for adults capable of entering property-related transactions. We do not knowingly solicit personal information from children.

10. Changes to this policy

We may update this policy when our practices or legal requirements change. The date shown at the top identifies the latest version.

Contact and grievance requests

For questions, complaints, consent withdrawal, or requests concerning your personal data, contact the Realty Rhinos Grievance Contact. We will acknowledge and address requests in accordance with applicable law.